Category Archives: Conflict Resolution

The devil is in the details and why I will never go back to Bell

They say that the devil is in the details and it sure is when it comes to customer-service-blind, cash-grabbing Bell Canada. Years ago, after a previous frustrating experience with Bell, I actually went back to the telecommunications company that Canadians … Continue reading

Posted in Bell Canada Complaints, Conflict Resolution, Internet Service Provider Complaints | Tagged , , , , , , , , , , , , , , | 6 Comments

How to have “Difficult Conversations”

Teachers have them all the time—with students, with students’ parents, with colleagues, with superiors, and with their own friends and family: Difficult conversations. And if you’re anything like me, you feel some serious anxiety whenever you know you must have … Continue reading

Posted in adult education, Conflict Resolution, Reflective Practice | Tagged , , , , , , , , , , , , | 4 Comments